The practice has a system for receiving and returning telephone calls from patients. At least one clinician in the practice is available during some part of the working day to respond to requests from patients.
If you ring the surgery and wish to speak to a GP or a practice nurse, the receptionist will take a message and pass this on to the clinician concerned. They will call you back when they are free or as part of the Nurse Triage session.
The receptionist will advise you if a particular doctor or Nurse is not available.
In some instances, the clinician may ask you to make an appointment to come into surgery, because in their opinion a telephone consultation is inappropriate to deal with your problem.
Messages about emergencies are always passed on immediately. But as not all doctors work every day, your message may be passed to another doctor.
Please remember, if your call is non urgent please call after 10 am.
Please note that calls to the Practice are recorded.