SHARING YOUR MEDICAL INFORMATION
As you would expect, we are not permitted to share an individuals medical & personal information. We are often asked to do so and a refusal by the surgery to do this can cause difficulties in some cases. If you would like us to be able to share your information with a particular person such as a close relative or friend, please visit our documents page where you can download a consent form. Once completed, we will update your records to show that you have given your permission to share your health information. These consent forms may also be picked up from reception.
PREFERRED METHOD OF CONTACT
All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.
For most of us our preferred method of contact is our home number or mobile number but for example, if you are hard of hearing that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing either reception or the Practice Manager at your surgery. We will then record your needs by highlighting it on your medical records.
All patients at this practice are allocated a 'Named GP'.
A 'Named GP' is accountable for the healthcare of his/her allocated patients.
How do I know who my 'Named GP' is? Please ask us the next time you in the surgery, our clincians or members of our reception Team can give you this information.
Do patients have to see the 'Named GP' when they book an appointment with the practice?
No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements.
Alvaston Medical Centre supports the NHS policy of Zero Tolerance which defines violence as:
“Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health”.
Violence and aggression towards a person may also be defined as:
“A physical contact with another person which may or may not result in pain or injury. The contact is uninvited and is an attempt to cause harm, injury or to intimidate. Non-physical aggression includes the use of language which causes offence or threatens the safety of a member of staff”.
The practice takes a serious view of any incidents of physical and verbal abuse against its employees and will support them, if assaulted, threatened or harassed.
Practice Policy: Our practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the Practice Manager, who will be happy to address your concerns. However, shouting and swearing at practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the practice list. Please help us to help you.
Patient's rights and responsibilities
As a patient you have the right to:
a) be registered with a named doctor
b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent)
c) receive emergency care
d) receive appropriate drugs and medicines
e) be referred for specialist or second opinion if they and GP agrees
f) see your medical records or a copy, subject to certain laws
g) know that by law, everyone working for the NHS must keep the contents of your medical records private. With this rights come responsibilities for the public.
That means being:
a) courteous to staff at all times
b) as prompt as possible for all appointments
c) responsible for cancelling appointments in adequate time.
Who has access to patient information
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient (by 2010), to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. In future you will be able to access your own record online.
Change of patient's personal details
If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them. You can do this online here.
How can patients have their say
We welcome feedback from our patients. If you have any comments, suggestions or complaints, please speak with a member of our Reception team in the first instance. You can do this onlinehere.
Alternatively, you may wish to speak with one of our Supervisors or the Practice Manager. The Practice Manager may not always be immediately available, but can be contacted via the practice address or directly through our patient report form. These are available at reception.
We will acknowledge any complaints in accordance with the recognised policy we hold; information on this can be provided to you.
We also have an active Patient Participation Group who work with the practice on several areas. The members of the group act as representatives for the patients we care for and meet 6 times a year. If you would like to become a member of this group, please ask at reception.